Dermatech Refund Policy

Effective Date: [Insert Date] Applies to: All purchases of the Dermatech 3-in-1 Sculpting Device made through getdermatech.com

We built Dermatech's guarantee around a simple idea: you shouldn't have to gamble your money on whether a device works for your body. This policy explains exactly how that guarantee works, what we need from you to process a refund, and what happens on our end once you request one.

1. The 90-Day Window

You have 90 days from the date your order is delivered (not the date you place the order) to request a refund. This gives you enough time to actually use the device as intended: most customers see initial firmness changes around week one, visible tightening by weeks two to three, and fuller results by week four to seven. Ninety days covers that full results timeline with margin for customers who start slower or use it less frequently.

Requests submitted after day 90 will not be eligible for a refund under this policy, regardless of the reason. We track delivery date using your courier's confirmed delivery scan, not the shipping date, so if your package sits at a local depot for a few days before reaching you, that time is not counted against your window.

If you're unsure how many days you have left, email us with your order number and we'll confirm the exact cutoff date for your order.

2. What "Refund-Eligible" Means Here

Because Dermatech is sold on a results basis, this isn't a strict "unused, unopened, tags-on" return policy, and using the device does not disqualify you. What we do need back is everything that came in the box:

• The Dermatech handheld device itself (used is fine; normal wear from use doesn't affect eligibility)
• All included attachment heads (belly, arm, and leg attachments)
• The charging cable/dock
• Any unused conductive gel that was included
• The original outer packaging/box

If an accessory is missing (say, you lost the leg attachment or tossed the box), we'll deduct a reasonable replacement cost for that item from your refund rather than rejecting the return outright, unless the missing item is the device itself, in which case no refund applies.

3. Because This Is a Results Guarantee, We Ask for Proof

Since we're explicitly promising "results or your money back," we need to be able to verify that you actually gave the device a fair shot before approving a refund on results grounds. This isn't about making the process difficult; it's what makes it possible for us to honor this guarantee at scale without it being exploited by customers who never opened the box. To request a results-based refund, we'll ask for a combination of the following:

• A before photo and a current photo of the treated area, taken in similar lighting/pose, so we can see what you're seeing
• Confirmation of your usage pattern: roughly how many days per week you used it and for how long, and which attachment(s) you used
• A short note on what you expected vs. what you experienced

We're not grading your technique or holding you to a clinical standard; we just need enough to see you used it consistently for a reasonable stretch (we recommend at least 3–4 weeks before requesting a results-based refund, though you're not required to wait that long if you'd rather return it sooner for any other reason).

If your reason for requesting a refund is unrelated to results (for example, the device arrived damaged, malfunctioned, or you simply changed your mind before using it much), you don't need to provide before/after photos. Just tell us that in your request and we'll route it accordingly (see Section 5).

4. How to Start a Refund Request

1. Email [support email] with the subject line "Refund Request, Order #[your order number]."
2. Include your order number, delivery date (if known), and your reason for the return.
3. If requesting on results grounds, include the photos and usage details described in Section 3.
4. We'll respond within [2–3] business days confirming your request is eligible and providing return instructions, including the address to ship the device back to.
5. Once we receive and inspect the returned unit, we process the refund within [5–7] business days.

Please don't ship the device back before hearing from us; we need to confirm your request first and give you the correct return address and any reference number to include with the package.

5. Who Pays Return Shipping

This depends on why the device is coming back:

Defective or damaged units: If your Dermatech arrived faulty, stopped functioning correctly under normal use, or was damaged in transit, we cover return shipping in full. We'll email you a prepaid shipping label or reimburse a reasonable courier cost; just let us know which works better for you.

Change of mind / results-based returns: If you're returning the device because you decided it's not for you, or because you didn't see the results you were hoping for, return shipping is your responsibility. We recommend using a trackable courier service, since we can't process a refund for a package that never arrives at our returns address, and we're not able to reimburse shipping costs for these returns.

If you're not sure which category your return falls into, tell us what happened when you email us and we'll let you know which shipping arrangement applies.

6. Refund Amount and Payment Method

Approved refunds are issued to your original payment method (PayPal, or the card used at checkout). We don't currently offer store credit as an alternative; refunds go back the way the payment came in.

• If your device and all accessories are returned complete and in the condition described in Section 2, you receive a full refund of the purchase price you paid, minus any shipping cost we may have subsidized for a change-of-mind return where a subsidy was explicitly agreed in writing.
• Original outbound shipping charges (if any were charged at checkout) are non-refundable, except in cases of defective or damaged units, where they're refunded in full.
• If an accessory is missing, we deduct its individual replacement cost from your refund total, as noted in Section 2.

Refunds typically appear on your original payment method within 5–10 business days after we process them, though your bank or PayPal's own processing times can occasionally extend that on their end; that portion is outside our control.

7. Defective or Malfunctioning Devices

If your Dermatech stops working, won't charge, or a component fails under normal use within the 90-day window, this is treated as a defective-unit claim rather than a standard return. We'll troubleshoot with you first (a lot of issues are solved with a charging or reset step), and if the device genuinely can't be fixed, you can choose between a full refund or a replacement unit, at no cost to you either way, including shipping both directions.

8. What's Not Covered

• Requests made after the 90-day window has closed
• Devices returned without the original device unit itself
• Damage caused by misuse clearly outside the device's intended use (e.g., submerging it in water, using it on broken/irritated skin against the FAQ's guidance, disassembling it)
• A second refund request on a replacement unit issued for the same original order, once that replacement itself has already been used past a reasonable trial period

9. Exchanges

We don't currently offer direct exchanges (for example, swapping for a different bundle). If you'd like a different configuration than what you ordered, the simplest path is to complete a standard refund request and place a new order.

10. Questions

If any part of this policy is unclear, or your situation doesn't fit neatly into the categories above, email [support email] with your order number and we'll sort it out directly; we'd rather have a quick conversation than have you guess at eligibility.

11. Changes to This Policy

We may update this policy from time to time. The version in effect on the date of your purchase is the one that applies to your order, so keep a copy of your order confirmation email for reference.